Refund policy
Thank you for shopping at our online store. We strive to provide you with the best products and services possible. However, please note that we do not offer refunds or returns on any purchases made through our website.
We advise our customers to carefully read all the details provided regarding each product before making a purchase. While we can give our best assurance of our product efficacy, we understand that individual experiences may vary. Therefore, we encourage customers to make informed decisions before making a purchase.
Please be aware that due to the current state of our credit-card logistics company, no cancellations or returns can be made via credit-card purchases. We apologize for any inconvenience this may cause. However, if your product arrives damaged or lost during the shipping process, please contact our customer service team immediately. We will do everything we can to replace the product as soon as possible.
If you have any questions or concerns about our refund and return policy, please do not hesitate to contact our customer service team. We are committed to providing excellent customer service and ensuring your shopping experience with us is a positive one.
Contact email: customercare@koycosmetics.com